Serve members in a way that naturally encourages them to  join quickly, engage enthusiastically, and renew without hesitation 

  • Associations
  • Industry Trade Groups
  • Membership-Based Nonprofits
  • Chambers of Commerce
  • Community Coalitions

  • Why not enough members seem to be finding out about you
  • Why the average age of your members is getting older and younger members aren't choosing to join
  • Why you're attracting members that look like ‘x', but not like ‘y'
  • Why so many people subscribe to your emails and attend events as guests, but don't actually join
  • Why new members seem excited at first, but then just fizzle out
  • Why some programs fall flat when you thought you were delivering exactly what members said they wanted 
  • Why the same people always seem to be involved, while others fail to participate
  • Why people fail to renew when you're absolutely certain that they've gotten value
  • Why it can feel so hard to do all of the things that you want to do for members in a way that is consistent and effective

These are REALLY common problems that can keep organizations feeling stuck and resulting in slow growth or no growth.  Still I want you to know that there is a path forward beyond all of these challenges.

I'm Joy Duling.  

Clients hire me to help them design and deliver high value member experiences, so that members WANT to join, WANT to engage, and WANT to renew.  

Since 2005, my team and I have helped clients:

  • build enough value around their membership idea to achieve sustainable annual revenue 
  • engage their board and committees in value and member experience conversations
  • launch online communities to expand the reach of their work and create opportunities to serve members in new ways
  • successfully plan and flawlessly execute value-rich industry events 
  • implement membership software to make it easier to serve members well
  • re-design and re-message their websites so that the value of membership comes through loud and clear
  • tell their story of value and impact in a way that wins national PR, enviable awards, and grants at every possible level – local, corporate, foundation, state and federal
  • run their entire operations in a lean, virtual manner so that value is easier and less costly to deliver 

These results are only the tip of the iceberg when you're delivering a high-value member experience, consistently and enthusiastically.  If you'd like to chat about your challenge areas and see if there's a way I can help, let's hop on a call so we can have that conversation.   

Member Experience Makeover
A transformative assessment and redesign program

Perfect for your organization when you know *something* needs to change in order to deliver more value

The Member Experience Makeover Program guides you through a thorough end-to-end assessment of your member experience, helping you identify what's valuable to your members and where there are gaps in what you're currently doing.

The program is currently being offered in a go-at-your-own pace with private communication with Joy for six weeks. 

Facilitated Focus Day
My expertise 100% focused on your biggest problem area

Perfect for your organization when you know what to fix but not HOW or you can't stay focused long enough to fix it

Need to architect a solution to a particularly tricky problem?  A Facilitated Focus Day is a unique intensive consulting experience, providing fresh perspective and a solution that you'll feel excited about implementing.

Digital Care Packages
Rise above the typical greeting card by sending an unexpected delight to members via email

Perfect for an added touch of personal warmth in any stage of your member experience

Our Digital Care Packages are beautifully designed and thoughtfully curated to elicit a “wow-this-is-really-nice” reaction from your member. This is a new service with more designs being added all the time!

Our team does all the work, but you get all the credit.

Wild Apricot

The #1 ranked membership software set up for you, hassle-free

Perfect for your organization when your current tech (or lack of tech) won't let you do what you need to do

It's never been easier to serve your members and run your operations. Our team can help you leverage the #1 ranked membership management software, Wild Apricot.

Our approach not only provides you with a beautiful, custom designed site, but we also train your team thoroughly on how to utilize all of the functionality so that your transition will be hassle-free.

“Joy Duling and her team have been a vital resource for Affordable Assisted Living Coalition since we began in 2006.

With Joy's help, AALC has grown and developed and is able to operate without a large staff. Joy works tirelessly on our behalf, is very responsive and has helped solve any issues we encounter from our logo, website, membership, bookkeeping and even strategic planning.

I'm not sure we would exist without her capable help. I know we wouldn't be as functional.”

Wayne Smallwood, Former Executive Director

Affordable Assisted Living Coalition

“You are amazing – everyone has shared their compliments on the way you ran the meeting and how productive it was!

We are so blessed to have you in our little corner of this world.”

Jessica Hayes, Executive Director

IL Certification Board

“Joy was referred to me as I was launching my company. I needed a membership system set up quickly in order to begin managing my community. Joy not only accomplished that task but continues to assist me as we build our business and community.

Joy is the contractor you always hope you are engaging. She is available and responsive. Her follow through is impeccable and she excels at listening to your needs and flushing out all of the options to insure you choose the best tools to accomplish your goals. She then will complete the set up, onboarding, trouble shooting and training without any need for hand holding or follow up. She stays ahead of you and has the intuition to think through things that you have not yet considered. The outcome is seamless and excellent. But more than the results, the customer experience is one that is pleasant and enjoyable.

I highly recommend Joy as a preferred contractor to anyone looking for membership management expertise.”

Scott Lollar, Founder

Consulting4Contractors

“After 22 years with a management company, the Register of Professional Archaeologists recently transitioned to self-management and sought a technology specialist to assist us with migrating our registrant database, emails, and website to new platforms.

We are thrilled to have found Joy and her team! They have been exceptional throughout the process — keeping us informed along the way, answering our many questions, and coaching us through these significant changes with professionalism and good humor.

I enthusiastically recommend Joy of Membership to organizational leaders who are seeking an expert vendor they can trust.”

Deb Rotman, PhD, RPA #10564, MCIfA #11243, MIAI

Executive Director, Register of Professional Archaeologists

“Joy and her team are professional, efficient and talented. Whether they are organizing events, coordinating meetings, formatting documents or managing my schedule, I have the utmost confidence in their abilities.

They have given me back much more than an extra hour in my day; they have given me my work-life balance back.

If you are looking for a little or even a lot of extra assistance, I simply cannot recommend Joy and her team enough.

It is one of the best decisions I have made as a trade association executive director.”

Samantha Olds Frey, CEO

IL Association of Medicaid Health Plans

“Joy has been a godsend. She sets up not only your website but a complete system for running your associations' member database and renewals, event registrations and communication tools for members.”

Margaret Vaughn, Executive Director

IL Rural Health Association

“We chose to get help with our migration to Wild Apricot so that we could become more organized and standardized with our association’s operations. We wanted to have a professional looking site and to save time building it.

Joy Duling is one of the hardest working, honest, and best communicators I have ever met. Her three step “Planning, Design & Coached Set Up” options were a perfect fit for us. Joy took care of the trickiest and most complex part of our migration from our old systems and then coached us through the rest of the set up. Her response time is always quick and concise, never leaving you wonder what your next steps should be. She always gets you an honest answer or directs you to the answers you need, with no excuses.

We immediately saw results from the effort. New members started signing up and editing their profiles with no assistance before we even announced the site!

The Joy of Membership team is a true “Joy” to work with. We will be using their services for the foreseeable future.”

Mark Quandahl, Board Member & Membership Chair

Chicago Area Business Aviation Association

“Often when I have hired consultants, I have been left with meaningless stacks of paper and a myriad of theories that I have no idea how to execute. In the end, I feel more overwhelmed and exhausted than I did when I started.

My experience working with Joy Duling has been entirely different. Joy provides ‘hands-on' tactics that are easy to execute. But, best of all, you see results… and fast.”

Michelle Tjelmeland, Founder

Cochlear Implant Awareness Foundation

We contracted with Joy after a failed attempt at building a web site through another provider. I was fearful that all web designers would be as difficult as our first bad experience.

Wow, what a breath of fresh air Joy turned out to be!

Beginning with the planning stages, Joy took us though her process which covered all of our concerns and desires for a new web site. The building process was fast, yet comprehensive. She had great ideas which helped us design a site which exceeded our expectations. She was thoughtful, helpful and provided us great guidance as we struggled with certain aspects of the site.

Ultimately, she provided us a site beyond what we had hoped for, and continues to offer great service, help and advice in follow up.  

It's rare today when you work with someone that provides this high level of service and professionalism. We are extremely grateful to Joy for all her exceptional work.”

Bruce Bro, Co-Founder & President

National Foundation for Danish America

Not sure where to start? 

The Member Experience Scorecard reveals EXACTLY where to focus, so you can attract, engage, and retain more members for your organization.

 

 

Affordable Assisted Living Coalition

American Council for School Social Workers

American Women's Association of Rome

Association of Family & Conciliation Courts – IL Chapter

Cass County Public Health Department

Catholic Marketing Network

Chicago Area Business Aviation Association

Chicago Risk & Insurance Management Society

Cochlear Implant Awareness Foundation

Consulting4Contractors

Federation of Applied Chemistry and Spectroscopy Societies

GlobalWaterWorks

GU272 Descendants Association

IL Association of Behavioral Health

IL Alcohol and Other Drug Abuse Professional Certification Association

Illinois Firefighter's Association

Illinois Association of Medicaid Health Plans

Illinois Association of Public Health Administrators

Illinois Rural Health Association

I've Decided

Leadership Development Program Association

Metropolitan Oasis Community Development Corporation

National Foundation for Danish America

Needlework Guild of Minnesota

Network for Regional Healthcare Improvement

Partnership for a Healthy Community

Register of Professional Archaeologists

Serve IL Commission on Volunteerism & Community Service

Synergy Solution Group

Tile Contractors Association of America