How We Help

Despite the fact that membership leaders are typically interacting with people all day, every day, they often share that the work can feel isolating.

After all, when members are looking to us as leaders, no one wants to say, “I'm not sure what to do here…” or “Everything that I'm trying isn't working…” or “I'm padding as fast as I can and I simply can't keep up.”

As an agency that specializes in making membership organizations easier to run, our team's job is to: 

… understand your big vision;
… share solutions and best practices;
… handle all the techy stuff that can make your job easier; and
… cut through all of the day-to-day complexity to create a straight path to your goals. 

How We Work with Clients

#1) The Journey 
The Journey is our signature consulting program focused on solving growth challenges. The program includes a three-pronged approach of best practices training, expert guidance, and technical assistance.  The focus is on not just learning a growth model, but actually putting it into place.

The full Journey experience is designed to be completed by a membership leader and/or board over 12 months, but smaller components can be broken out as a focused solution targeting a specific challenge area.

#2) JourneyCARE
JourneyCARE is the software solution we developed after spending many years trying to work around gaps that exist in typical membership software.

JourneyCARE is like having a magic wand for your membership… not only helping you improve your member experience overall, but also making your membership so much easier to run!

* We also still support Wild Apricot set-up and Wild Apricot redesigns

The best way to learn if working together is a good fit is to set up a free 30-minute consultation. You can instantly check days/times available by clicking the button below.

Often when I have hired consultants, I have been left with meaningless stacks of paper and a myriad of theories that I have no idea how to execute. In the end, I feel more overwhelmed and exhausted than I did when I started.

My experience working with Joy Duling has been entirely different. Joy provides ‘hands-on' tactics that are easy to execute. But, best of all, you see results… and fast.”

Michelle Tjelmeland

Founder, Cochlear Implant Awareness Foundation

“Joy is the rockstar of membership development! We worked together on a collaboration from start to launch, her deliverable far exceeded our request. Joy is the perfect blend of servant leadership, analytical expert, problem solver combined with humble professionalism. She cares greatly about the needs of her clients. She thrives in developing solutions to meet their needs. A master at developing and nurturing the membership building process combined with her reliability and skill set, makes her the go to leader in the membership industry.”

Heather Wilson RN, CFCS

Foot and Nail Institute