Roll up your sleeves. Put your phone on do-not-disturb. It's time to find your fix.
Our Experience Design Consulting package involves intensive work done over a single day, plus a bit of work before and a bit of work after.
We'll spend our time together diving deep into one or more of the focus areas highlighted below.
By the end of the day, you will have a map for YOUR unique system and we will have accomplished as much of the implementation as possible.
The package also includes two follow-up calls to trouble-shoot anything that comes up as you use the new system.
The Consulting Fee for an Experience Design Package is $3500. Multi-day bundled pricing is available.
Focus Area #1
Not enough members know about you
Having a Discovery System that automatically brings in new leads is essential to growth.
Focus Area #2
Ideal members aren't saying “yes”
Not enough prospects saying yes? A Sales System educates a prospective member about the benefits offered and guides them toward a joining decision.
Focus Area #3:
It's too hard for members to join
Members today expect you to have an easy Joining System. They want to pay securely and have financial transactions handled without a hassle.
Focus Area #4
Too many members fizzle out
Your Onboarding System is your first chance to connect a new member to value and to show them that you are capable of delivering on your organization's promises.
Focus Area #5
Too many members fail to renew
In addition to winning back members who have left, an effective Re-Engagement System helps you identify members who are at risk of lapsing before they go.
Focus Area #6
You find it difficult to prove value
A Proving System is necessary because members don't always recognize value – or remember the value they received when renewal time rolls around. You have to remind them.
Is it *Really* Possible to Accomplish Much in a Single Day?
Yes! By coming into an uninterrupted day, fully committed to designing and implementing a solution, you will be amazed at how much progress can be made. Your satisfaction is 100% guaranteed. Involve anyone who needs to be at the table for this work.
Want to Know If This is a Good Fit?
Let's start with a quick call and I'll be sure all your questions about the experience are answered.
“Often when I have hired consultants, I have been left with meaningless stacks of paper and a myriad of theories that I have no idea how to execute. In the end, I feel more overwhelmed and exhausted than I did when I started.
My experience working with Joy Duling has been entirely different. Joy provides ‘hands-on' tactics that are easy to execute. But, best of all, you see results… and fast.”
“You are amazing – everyone has shared their compliments on the way you ran the meeting and how productive it was!
We are so blessed to have you in our little corner of this world.”
“Joy was referred to me as I was launching my company. I needed a membership system set up quickly in order to begin managing my community. Joy not only accomplished that task but continues to assist me as we build our business and community.
Joy is the contractor you always hope you are engaging. She is available and responsive. Her follow through is impeccable and she excels at listening to your needs and flushing out all of the options to insure you choose the best tools to accomplish your goals. She then will complete the set up, onboarding, trouble shooting and training without any need for hand holding or follow up. She stays ahead of you and has the intuition to think through things that you have not yet considered. The outcome is seamless and excellent. But more than the results, the customer experience is one that is pleasant and enjoyable.
I highly recommend Joy as a preferred contractor to anyone looking for membership management expertise.”
“Joy is the rockstar of membership development! We worked together on a collaboration from start to launch, her deliverable far exceeded our request. Joy is the perfect blend of servant leadership, analytical expert, problem solver combined with humble professionalism. She cares greatly about the needs of her clients. She thrives in developing solutions to meet their needs. A master at developing and nurturing the membership building process combined with her reliability and skill set, makes her the go to leader in the membership industry.”